Terms of Service

Last updated: January 5, 2026

This website is operated by Needlepoint Embroidery (“we,” “us,” or “our”). By visiting our website at npembroidery.com or purchasing from us, you agree to the following Terms of Service.

1. Use of Our Website

By using this site, you confirm that you are at least the age of majority in your state or province of residence. You agree not to use our products or services for any unlawful purpose.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Custom Orders

Needlepoint Embroidery specializes in custom embroidery, printed apparel, patches, and personalized products.

Because our products are made to order:

• All sales are final once production begins.
• Orders cannot be canceled after production has started.
• Customers are responsible for approving artwork, spelling, sizing, and design details before production.

Please review our Return & Refund Policy for full details regarding cancellations and corrections.

3. Pricing & Availability

All prices are subject to change without notice. We reserve the right to modify or discontinue products or services at any time.

We are not responsible for typographical errors, pricing errors, or inaccuracies on the website.

4. Payments & Billing

You agree to provide current, complete, and accurate purchase information. We reserve the right to cancel orders that appear fraudulent or violate our policies.

5. SMS Program Terms

Program Name: Needlepoint Embroidery SMS Alerts

By providing your mobile number and opting in through our website, order form, or in-store, you agree to receive SMS text messages from Needlepoint Embroidery regarding:

• Order confirmations
• Order status updates
• Pickup notifications
• Appointment reminders
• Promotional offers

Message frequency varies.

Message and data rates may apply.

For assistance, text HELP or contact us at customerservice@npembroidery.com.

To opt out at any time, reply STOP to any message. You will no longer receive SMS communications unless you opt in again.

Consent to receive SMS messages is not a condition of purchase.

We do not share, sell, rent, or trade mobile opt-in data with third parties for marketing purposes.

6. Limitation of Liability

Needlepoint Embroidery shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability shall not exceed the purchase price of the product in question.

7. Governing Law

These Terms shall be governed by the laws of the United States.

8. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

Needlepoint Embroidery
customerservice@npembroidery.com
United States