Return & Refund Policy

Last updated: January 5, 2026

Due to the custom nature of our products, all sales are considered final once production has begun.

Order Cancellations

Orders may be canceled for a full refund only if production has not yet started. Once production begins, cancellations are not permitted.

Approved cancellations may be subject to design, setup, or restocking fees.

Custom Orders

All custom embroidery, patches, printed apparel, and personalized items are non-returnable and non-refundable.

Because each item is made to order, we do not accept returns for:

• Incorrect sizing selected by the customer
• Change of mind
• Minor color variations
• Custom artwork approval errors

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item due to our error, please contact us within 5 days of delivery at customerservice@npembroidery.com.

We will review the issue and, at our discretion, offer:

• A correction
• A replacement
• Store credit

Refunds

Refunds are only issued if an order is canceled before production begins and are subject to any applicable design or setup fees.

Approved refunds will be processed to the original payment method within 10 business days.

Contact Us

For questions regarding your order, please contact:

customerservice@npembroidery.com
Needlepoint Embroidery
United States