SMS Terms & Conditions
Last Updated: June 16, 2026
These SMS Terms & Conditions govern text message communications from Needlepoint Embroidery (“Needlepoint Embroidery,” “we,” “us,” or “our”).
1. SMS Program
By opting in to receive SMS messages from Needlepoint Embroidery, you agree to receive text messages related to your interactions with our business.
Messages may include:
- Responses and follow-ups regarding inquiries and quote requests
- Artwork, proof, and order approval requests
- Order confirmations
- Production and order status updates
- Pickup-ready notifications
- Shipping notifications
- Appointment and scheduling communications
- Customer support communications
We do not use this SMS program to send unsolicited marketing or promotional messages.
2. Consent to Receive Messages
You may opt in to receive SMS messages from Needlepoint Embroidery through our website forms, online ordering process, or by providing consent during a phone or in-person conversation with our staff.
Providing your phone number alone does not constitute consent to receive SMS messages. Consent to receive SMS messages is not a condition of purchasing any goods or services.
3. Message Frequency
Message frequency varies depending on your interactions with Needlepoint Embroidery, including quote activity, order activity, scheduling, and customer service needs.
4. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
5. Opting Out
You may opt out of SMS messages at any time by replying STOP to any message from Needlepoint Embroidery.
After you opt out, you may receive a confirmation message acknowledging your request. You will receive no further SMS messages unless you subsequently opt in again.
6. Help
For assistance, reply HELP to any message from Needlepoint Embroidery.
You may also contact us at:
Needlepoint Embroidery
6446 Clara St
Bell Gardens, CA 90201
Phone: (562) 302-0673
Email: customerservice@npembroidery.com
7. Supported Carriers and Delivery
SMS message delivery is subject to the availability and operation of participating mobile carriers and networks. Carriers are not responsible for delayed or undelivered messages.
8. Privacy
Your privacy is important to us. We do not sell, rent, or share your phone number, SMS consent, or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.
Our collection and use of personal information is governed by our Privacy Policy.
9. Changes to These Terms
We may update these SMS Terms & Conditions from time to time. Changes will be posted on this page with an updated “Last Updated” date.
If you have questions regarding these SMS Terms & Conditions, contact Needlepoint Embroidery using the contact information above.