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New Era Flat Bill Snapback Cap
GOT QUESTIONS?
FAQ
The most common questions about ordering custom hats. Still have one? Ask us directly.
Will I see a mockup before you start?
Yes. Every order gets a digital mockup to approve first. Nothing goes into production until you sign off on it.
What file types do you need to get started?
We recommend AI, EPS, PDF, or a high-resolution PNG for the best results, but if you only have a JPEG or screenshot, that's okay too. Our in-house team will review your artwork and let you know if any cleanup is needed before production.
Is digitizing included in the price?
Yes. Digitizing is included in the price. We convert your logo into a stitch file our embroidery machines can read at no extra cost, and keep it on file for future embroidery orders.
How long does an order take?
Since we receive new orders every day, turnaround times can vary slightly depending on our production schedule. Larger orders naturally take a little longer, but most embroidery orders are completed within 10–12 business days after your mockup has been approved.
How does wholesale pricing work?
Wholesale accounts get tiered pricing on the blank and the decoration at 12, 24, 48, 96 and 144+ pieces, so your price per piece drops as your quantity goes up. Signing up is free, takes about a minute, and your pricing is on right away. Create a free wholesale account.
What's the difference between flat embroidery and 3D puff?
Flat embroidery lays the thread directly on the fabric, making it ideal for detailed logos, fine lines, and small text. 3D puff embroidery uses foam beneath the stitching to create a bold, raised effect that's perfect for simple logos and lettering, especially on hats.
How many thread colors can my design have?
Our embroidery machines support up to 15 thread colors in a single design. Most logos use fewer colors, but if your artwork requires more, we'll help simplify the design while preserving its overall appearance and quality.
Can I order a sample before placing a full order?
Yes. We highly recommend a sample if your design has intricate artwork or if you're particular about thread colors, placement, or the overall finished look before moving forward with your full production order.